Scenario 1 — clear notice and guidance
The notice arrives with drawings, a plain-English explanation and contact details for questions. Good sign: it suggests the surveyor has thought about the adjoining owner’s need to understand the process.
Scenario 2 — “do not worry about fees”
You ask the likely cost and the answer is only “your neighbour pays”. Warning sign: reasonable costs still matter and you should know what the surveyor intends to charge.
Scenario 3 — fear-based pitch
The surveyor says they will “fight” the neighbour and lists worst-case outcomes without relating them to the actual project. Warning sign: a statutory surveyor should use judgement, not fear.
Scenario 4 — willing to say no
You raise a concern and the surveyor explains that it falls outside the Act and points you to the correct route. Good sign: impartial advice sometimes means telling you that a point is not one for the award.
Scenario 5 — proportionate approach
The surveyor says they will pursue serious matters but may advise overlooking harmless minor issues. Good sign: proportionality can save both owners time and cost.
A good surveyor reduces uncertainty and focuses on useful outcomes. A bad one often creates anxiety, cost or conflict without improving protection.